Shipping policy

Delivery Timeline

Processing Time

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding public holidays). During busy periods: up to 5 days.

Shipping Times

We currently ship worldwide. Depending on inventory, we ship out from different warehouses with full tracking information sent directly to your email for every order, so you can keep up every step of the way.

  • United States | 4-12 business days
  • United Kingdom | 4-9 business days
  • Canada | 4-9 business days
  • Europe | 4-12 business days
  • Australia | 4-8 business days
  • Rest of World | 5-12 business days

Note: Delays possible due to adverse weather, customs or carrier issues.

Tracking Your Order

  • Tracking number emailed automatically when order ships
  • Allow 1-2 days for tracking activate
  • Tracked to your door, with signature & proof of delivery

Important Information

Your Responsibilities:

  • Provide correct shipping address (can’t change after ordering)
  • Any custom fees or import duties are liable solely to the customer

Lost or Missing Packages

Package shows “lost” (NO updates for 20 days):

  • Email us for a replacement
  • Must claim within 30 days of expected delivery
  • Does not qualify for replacement if there have been updates within 20 days and non-delivery is due to courier or customer fault

Package shows “delivered” but missing:

  • Check around property/enquire with neighbors or local businesses
  • Wait 1-2 business days after showing “delivered”
  • File claim with local courier
  • Email us with claim details so we can investigate and escalate

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By ordering, you accept these shipping terms.